404desk gathers every IT issue in your company in one place. Employees report issues in the portal, by email or by scanning the QR label on a device. IT sees each ticket with its history and deadline and works through it in the console. If a device is linked, it appears in the ticket.
One plan from €29 per month. AI is an optional paid add-on. Hosted in Germany. Sign in with Microsoft 365.
Monday, 09:10, the Elbe meeting room at Brenntal Armaturen. Visitors arrive at half past nine, and the projector only says "No signal". Here is the whole journey of ticket #1287. Every image shows the real 404desk interface.
Brenntal Armaturen is a fictional company of around 140 people. Jana and Deniz are fictional too.
The projector has a QR label with asset tag BE-0112. Jana scans it with her phone. The portal opens with the projector already selected. She writes a sentence, chooses the urgency and attaches a photo of the screen.
Before the report is sent, 404desk searches your IT knowledge base for a relevant article. There is one for the Elbe room: set the HDMI switch to input 2. Jana tries it. This time it does not help, so she submits the ticket.
Without the AI add-on, full-text search finds the suggestion. With AI, the suggestions are right more often.
Jana receives a ticket number. Once there is enough history, she also sees an estimated time window based on past resolution times and the current queue: today between 12:15 and 13:45. An email arrives as soon as there is a reply. Anyone who reports by email gets a personal link that shows the same progress without an account, and they can reply from there.
Ticket #1287 is at the top of the console, with its subject, status, priority and deadline, calculated in business hours. Device BE-0112 is shown in the ticket. Deniz moves through the list with j and k, presses a to open the assignment and assigns the ticket to himself, and presses r to reply, without touching the mouse.
Explore the IT console · SLA deadlines based on business hours
Deniz replaces the HDMI cable at the switch and marks #1287 as resolved. He saves the solution as a draft in the knowledge base and publishes the article. Next time, help before submitting finds two articles.
Jana sees the tick in the timeline and taps "Danke" (thank you). The thank-you goes to IT. If Jana approves her message for sharing and IT reviews it, it appears without her name in the monthly IT service report for management.
Most employees visit the portal a few times a year. IT works in the console every day. Each interface is built around that difference.
Large text, plenty of space and few steps. It works as well on a phone as on a desktop and needs no training.
Built so that employees can report an issue in under 30 seconds without instructions. You choose whether your company says "du" or "Sie".
Compact, fast and built for desktop work. Metrics, filters, saved views, search and bulk actions in one list.
| j k | next and previous ticket |
|---|---|
| e | resolve |
| a | assign |
| r | reply |
| ? | all shortcuts |
Seven statuses keep deadlines honest:
Each solves a familiar problem in internal IT. All are included in the core plan.
"Screenshot" sends a single image to IT, "Bildschirm aufnehmen" (record screen) a short video of up to 30 seconds. Nobody needs to install anything. If they want, a tick box also sends their browser, operating system, image size and recording time.
Share an initial password or Wi-Fi key as a link that works exactly once and is valid for 24 hours at most. The password never appears in the ticket history or in plain text in an email. In the product, this is called "Sicher teilen" (Share securely).
When several similar tickets arrive in a short time, 404desk suggests publishing an incident banner and grouping the tickets. You write the banner text and publish it, and everyone in the portal sees, for example, "Printer on the second floor is down, we are on it". Affected employees join the banner instead of reporting again.
Open tickets, approaching deadlines, active incidents and ongoing maintenance as numbers on a screen on the wall. It runs from a secret wallboard link without sign-in, which is valid for 90 days and can be revoked at any time. A simple data endpoint is available for an LED display.
AI assistants can read and create tickets through the MCP server. It is part of the integration interface, alongside the REST API and webhooks, and is included in the core plan.
A rule reads emails from backup and monitoring tools. A "backup failed" email opens a ticket, and the next matching "succeeded" email closes it again, as long as it is still New or In progress. You only see what is still open.
Everyone signs in with their Microsoft account. The user sync pulls employees and their account status from Entra ID. 404desk applies a block in Microsoft 365 at the next sync, which runs every 15 minutes. Emails to your IT mailbox become tickets as soon as you forward it to your inbound address at 404desk.
Sending and receiving directly through a mailbox in your own Microsoft 365, such as it@brenntal.example, is in development. Coming soon
The core plan includes every feature except AI. The tier rate applies to all accounts, with a minimum of €29 per month. You can add AI as a paid extra when you need it.
| Accounts | per account |
|---|---|
| 1 to 50 | €2.00 |
| 51 to 200 | €1.50 |
| 201 or more | €1.00 |
| Minimum price | €29.00 |
| Accounts | Month |
|---|---|
| 30 | €60 |
| 100 | €150 |
| 400 | €400 |
No VAT is charged under the small business scheme (§ 19 UStG).
We would rather say it here than after the trial. If one of these is a must-have for you, another system will suit you better.
The price per account per month: up to 50 accounts: €2.00, 51 to 200 accounts: €1.50, 201 accounts or more: €1.00, with a minimum of €29. Billing is based on the peak number of accounts activated at the same time before the next invoice is prepared, IT staff and admins included. Every feature except AI is included. The AI add-on costs an extra €0.50 per account.
Microsoft 365 is the main way to sign in and sync users. Without it, everyone signs in with an email sign-in link, optionally with a password. Email ticketing works through an inbound address: forward your IT mailbox to it. Google accounts are not supported.
On servers in Germany, run by Hetzner. All service providers are listed on the Security page.
No, unless you explicitly grant temporary support access. That access is read-only, and the grant is recorded in your company’s audit log. More on the Security page.
Setup guides you step by step, with template packs for categories, snippets, requests and automations. You can skip any step. How long it takes depends on how much you set up straight away.
You can subscribe by card or SEPA direct debit, or simply let it end. Without a subscription, 404desk stays readable for 30 days. We message you before anything is deleted.
