IT ticketing pricing: one core plan, AI as an add-on
The core plan includes every feature except AI. The rate for your tier applies to all your accounts, with a minimum of €29 per month. You can add AI as a paid extra when you need it.
Pricing calculator
- 30 accounts × €2.00€60.00
- Total€60.00
Formula: price = whichever is greater, €29 or the number of accounts multiplied by the tier rate for that number. The tier rate applies to every account.
Pricing tiers and examples
The rate for a tier applies to every account, including those below the threshold. That is why 51 accounts cost €76.50, less than 50 accounts at €100. This is not a calculator error.
| Accounts | per account |
|---|---|
| 1 to 50 | €2.00 |
| 51 to 200 | €1.50 |
| 201 or more | €1.00 |
| Minimum price | €29.00 |
| Accounts | Calculation | Per month |
|---|---|---|
| 10 | 10 × €2.00, minimum €29 | €29.00 |
| 30 | 30 × €2.00 | €60.00 |
| 100 | 100 × €1.50 | €150.00 |
| 400 | 400 × €1.00 | €400.00 |
404desk: No VAT is charged under the small business scheme (§ 19 UStG).
Which accounts count?
- Counted
- Every activated account: employees, IT staff and admins. Billing is based on the peak number of accounts activated at the same time before the next invoice is prepared. That invoice is prepared no later than five days before the next paid month. Accounts activated after that count the next time.
- Not counted
- Prepared accounts that have not been activated yet, for example accounts imported from Microsoft 365. Also not counted: guest access for external IT partners, people who report by email and follow their ticket through a personal link, and managers who approve a request with one click in an email.
- No per-agent pricing
- Whether three or five people work in IT only changes the total number of accounts.
What is included?
Every 404desk feature except AI. No feature is held back for a higher plan. You can add AI if you need it.
The employee portal, IT console and emails are currently in German.
For employees
- Portal with ticket progress
- Help before submitting a ticket
- Known incident banner to join
- QR labels
- Screen recording
- Appointment booking
- Requests with one-click approval
- Thank-you button and satisfaction feedback
- Your logo and colour, plus informal (du) or formal (Sie) address
For IT
- Console with keyboard shortcuts
- Email becomes a ticket via your inbound address
- Monitoring alerts as tickets
- SLA deadlines based on business hours
- Automations with a preview
- Snippets
- Incident Radar and maintenance
- Cover and guest access
- One-time links
- Recurring tasks
Knowledge base, devices and analytics
- Knowledge base
- Device inventory and handover form
- Expiry reminders
- Analytics with CSV export
- Monthly IT service report
- Wallboard
- Setup with templates
Integrations and security
- Microsoft 365 sign-in
- Entra ID user sync
- REST API, webhooks and MCP server
- Two-factor authentication and roles
- Audit log
- Export, deletion and retention periods
- Data processing agreement to read
- Hosted in Germany
AI add-on: €0.50 per account, with credit included
The AI add-on is optional. It costs €0.50 per account per month, and your company receives exactly that amount per account as shared AI credit, shown one to one in euros.
| Core plan, 30 × €2.00 | €60.00 |
|---|---|
| AI add-on, 30 × €0.50 | €15.00 |
| Total | €75.00 |
| Of which AI credit | €15.00 |
404desk: No VAT is charged under the small business scheme (§ 19 UStG).
- Usage
- Each AI action costs the AI provider’s actual cost multiplied by 2.
- Top-ups
- Add credit at any time, or switch on auto top-up with a limit you set.
- No negative balance
- When the credit runs out, AI pauses. There are no charges applied afterwards, and tickets carry on as normal.
- Expiry
- Included credit stays valid through the following month. Purchased credit does not expire automatically.
Trial, payment and cancellation
- Trial
- Free for 14 days, with no payment details and no sales call. Core plan features are included. Trying AI needs its own activation and is limited by the trial credit.
- After the trial
- Subscribe through Mollie by card or SEPA direct debit. Without a subscription, 404desk stays readable for 30 days. We message you before anything is deleted.
- Cancellation
- At the end of the paid period, directly in the product.
- Invoices
- Available as PDFs in the product.
- Larger companies
- For very many accounts or special requirements, contact us for a personal quote.
When another pricing model costs less
Many ticketing systems charge per agent. With two admins and simple needs, that can sometimes cost less than 404desk, because we count every activated account. If those systems make you move to a higher tier for SLAs, Microsoft sign-in or integrations, the sums can turn the other way.
We do not promise the lowest price. We promise a price you can work out yourself, without a pricing table. The guide What a ticketing system costs and the ticketing system comparison show how to set offers side by side fairly.
Pricing and billing questions
Do IT staff and admins count?
Yes. Billing is based on the peak number of accounts activated at the same time before the next invoice is prepared, IT staff and admins included. There is no separate per-agent price.
Why do 51 accounts cost less than 50?
The rate for your tier applies to all accounts. 50 accounts cost 50 × €2.00 = €100, while 51 accounts cost 51 × €1.50 = €76.50. That is intentional.
Is 404desk always cheaper than other ticketing systems?
No. Systems that charge per agent can be cheaper for two admins with simple needs. What we offer is one clear price with no feature tiers. Only AI costs extra.
How do we cancel?
In the product, at the end of the paid period. Your data then remains readable for 30 days, and we message you before anything is deleted.
Can larger companies get a quote?
Yes. Larger companies, or those with special requirements, can get a personal quote. The published tiers apply to everyone else.
Further reading
- HomeIT ticketing system for small businesses of 20 to 500 staff: employee portal, IT console, SLAs, Microsoft 365. From €29 a month.
- Sign upSign up with Microsoft 365 or email. Ticketing system free trial for 14 days, no payment details. Then from €29 a month.
- All featuresIT help desk features in one core plan: employee portal, IT console, SLAs, automation, knowledge base, assets, Microsoft 365. AI extra. German interface.