IT ticketing FAQ: questions about 404desk

The trial lasts 14 days. It is free, with no payment details and no sales call, and it includes the core plan features. Trying AI needs its own activation and is limited by the trial credit.

You can subscribe by card or SEPA direct debit, or simply let it end. Without a subscription, 404desk stays readable for 30 days. We message you before anything is deleted.

Setup guides you step by step, with template packs for categories, snippets, requests and automations. You can skip any step. How long it takes depends on how much you set up straight away.

The price per account per month: up to 50 accounts: €2.00, 51 to 200 accounts: €1.50, 201 accounts or more: €1.00, with a minimum of €29. Every feature except AI is included. The AI add-on costs extra. You can calculate your price on the pricing page.

Every activated account, IT staff and admins included. Billing is based on the peak number of accounts activated at the same time before the next invoice is prepared, no later than five days before the next paid month. Prepared accounts do not count, and neither does guest access for external partners.

In the product, at the end of the paid period. You can find your invoices in the product too.

On servers in Germany, run by Hetzner. All service providers are listed on the Security page.

No, unless you explicitly grant temporary support access. That access is read-only, and the grant is recorded in your company’s audit log.

Yes. You can read the text beforehand: DPA in German. Admins can also find the agreement in the product under “Datenschutz” (privacy).

No, but it is the main way to sign in and sync users. Without Microsoft 365, everyone signs in with an email sign-in link, optionally with a password. Email ticketing works through an inbound address: forward your IT mailbox to it. Google accounts are not supported.

Not today. It is planned, with no date yet. The roadmap shows what else is planned.

No. 404desk is fully usable without AI. The add-on costs €0.50 per account per month, and your company receives exactly that amount per account as shared AI credit.

The built-in AI tools only run with the AI add-on: requests go through Langdock to a language model from Anthropic. Before that, a redaction filter removes recognisable passwords, access keys, IBANs and email addresses, but not every confidential detail. API and MCP server connections that you set up yourself pass on ticket data regardless. More on the AI features page.

Yes, but there is no automatic import yet. You can import devices from CSV or Excel, and knowledge base articles as Markdown.

Yes. An admin can request an export of the company data as a ZIP file at any time. Access keys and technical operating data are not included.

The employee portal, IT console and emails are currently in German. This English website helps English-speaking IT staff and decision-makers assess the product for companies in Germany. An English product interface is not promised.