Roadmap: what is planned and what is ready
This page lists what we want to work on next. There are deliberately no dates, and everything here can change. Buy 404desk for what it can do today, not for what is listed here.
Planned
Subject to change. No dates, no commitments, no fixed order.
- Email through your own mailbox
- Coming soon Read and reply directly from your IT mailbox in Microsoft 365. Today, email works by forwarding it to your inbound address.
- Teams app
- Report and track tickets without leaving Teams.
- Users through SCIM
- Create and remove accounts automatically from Entra ID.
- Device data from Intune
- Devices in the inventory, with data from Intune.
- Import from other ticketing systems
- So that switching does not mean starting from scratch.
- Custom portal domain
- An address such as help.brenntal.example instead of your 404desk address.
- Calendar integration
- Connect appointments directly to your Microsoft 365 calendar.
- English interface
- An idea for companies with international teams, without a delivery commitment. The employee portal, IT console and emails are currently in German.
- Push notifications on mobile
- Notifications without email, through the portal as an installable web app.
- Microsoft 365 self-service
- Buttons such as “Unlock account” in the portal, only after IT has approved them.
Available today
Every feature except AI is included in the core plan.
- Employee portal with a history for each ticket
- QR labels
- Screen recording in the browser
- Appointment booking
- Requests with approvals
- IT console with keyboard shortcuts
- Email to ticket, using forwarding
- SLA deadlines based on business hours
- Automations with a preview
- Incidents and maintenance
- Cover and guest access
- One-time links
- Recurring tasks
- Knowledge base
- Device management with handover forms
- Expiry reminders
- Analytics
- IT service report
- Wallboard
- Microsoft 365 sign-in and user sync
- REST API, webhooks and MCP server
- Optional AI add-on
- Export, retention periods and data processing agreement
Frequently asked questions
Can I request a feature?
Yes, through the contact page. Tell us which problem it would solve first, and only then how it should work.
Why are there no delivery dates?
Because we would rather promise nothing than deliver something late. Whatever is finished moves down into the list of available features.
Further reading
- All featuresEmployee portal, IT console, SLAs, automation, knowledge base, assets and Microsoft 365. One core plan, optional AI. German product interface.
- Compare ticketing systemsCompare Zammad, Freshservice, Jira Service Management, osTicket, OTOBO, Znuny and shared mailboxes. Pricing examples, sources and clear product limits.
- About usWhy 404desk exists and how we work: public pricing, a self-service trial and an honest roadmap. Built for internal IT at companies in Germany.
404desk is launching soon. At launch, you can try it free for 14 days.Try what is available today: 14 days without payment details.
Launch infoTry free for 14 daysSign-up and sign-in are not open yetno payment details required